SENIOR MANAGER, NORTH AMERICA CONSUMER AFFAIRS AI Agent for McCormick & Company

You may know McCormick as a leader in herbs, spices, seasonings, and condiments – and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team.

McCormick employees – all 14,000 of us across the world – are what makes this company a great place to work.

We are looking to hire a Sr. Manager, North America Consumer Affairs immediately in a Hybrid (50/50) capacity at our Global Headquarters in Hunt Valley, Maryland.

What We Bring To The Table

The best people deserve the best rewards. In addition to the benefits you’d expect from a global leader (401k, health insurance, paid time off, etc.) we also offer:

• Competitive compensation
• Career growth opportunities
• Flexibility and Support for Diverse Life Stages and Choices
• Wellbeing programs including Physical, Mental and Financial wellness
• Tuition assistance

Position Overview

The Sr. Manager, North America Consumer Affairs Manage r leads a team responsible for delivering exceptional consumer experiences through responsive, empathetic, and insight-driven engagement. This role ensures that every consumer interaction—via phone, email, social media, or digital channels—reinforces brand trust, loyalty, and advocacy. This position also works closely with and provides consumer insight and trends to Quality, Marketing, Public Relations, Corporate Communications, Legal and R&D.

Key Responsibilities

• Provide management for the internal North American Consumer Affairs team. This includes short term and long-term goals along with guidance and strategy for accomplishing key projects, including systems upgrades and integrating new products or brands. Provide ongoing coaching, training, and feedback to all direct reports to ensure achievement of individual and departmental objectives.
• Oversee case management systems to ensure data accuracy, consistency, and compliance with data privacy regulations.
• Review and monitor responses to ensure all consumer interactions are handled with professionalism and sound judgment.
• Lead the Consumer Affairs team in investigating and resolving complex consumer issues by identifying root causes and recommending or implementing solutions that optimize consumer satisfaction.
• Provide insights through analyzing and interpreting consumer feedback. Offer recommendations on critical consumer issues to help support and grow the brands and drive business decisions.
• Work cross-functionally with Quality, Marketing, Public Relations, Corporate, Legal and R&D to address consumer feedback, identify emerging trends, and drive continuous improvement in product quality and brand reputation.
• Partner with QA management to identify and investigate critical issues reported by consumers that could impact the business such as product success, sales, company reputation, liability.
• Partner with IT and Digital teams to enhance consumer experience through all communication channels. Oversee key technology upgrades and process changes.
• Participate in the negotiation and selection of 3rd party vendors to enhance Consumer Affairs effectiveness. Manage relationships with these vendors to ensure that they are providing us with the technological and service levels that we need.

Qualifications

• Bachelor’s degree in business, communications, or related field.
• 5+ years of experience in Consumer Affairs, Customer Experience, or related discipline.
• Proven leadership and team development skills.
• Strong analytical, communication, and problem-solving abilities.
• Experience in CPG or food manufacturing is preferred.
• Demonstrated ability to manage complex issues with diplomacy and professionalism.
• Knowledge of culinary/cooking techniques.

As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future.

Base Salary: $103,520 - 181,150.

Base salary compensation will be determined based on factors such as geographic location, skills, education, experience for this role, and/or internal equity of our current employees as part of any final offer. This position is also eligible to participate in McCormick’s Sales Incentive Bonus (SIB) Plan. In addition to a competitive compensation package, permanent employees of McCormick are eligible for our extensive Total Rewards programs that include:

• Comprehensive health plans covering medical, vision, dental, life and disability benefits
• Family-friendly benefits such as paid parental leave, fertility benefits, Employee Assistance Program, and caregiver support
• Retirement and investment programs including 401(k) and profit-sharing plans

It is the policy of McCormick and Company to select and promote for all positions without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.