Intake & Triage
Plant requests arrive here; the agent classifies, scores by business value, and routes each one. 0 awaiting triage.
The Gerento intake agent rewrites a raw plant request as an enterprise business requirement. It classifies the request into one of 7 categories, scores it 0–100 from four 0–25 sub-scores covering production impact, safety and compliance, effort and strategic alignment, assigns a P1–P4 priority, and routes it to one of 7 enterprise teams with the rationale attached. A person accepts or rejects every triage.
- Intake channels
- 5
- Categories
- 7
- Value score
- 0–100
- Routing teams
- 7
Updated
Inbox · 0
Select a request to view it.